Welcome to Jay Mataji Kapad Kendra! We are committed to providing you with a smooth and satisfying shopping experience. Below is our shipping policy outlining the details of our delivery process.

1. Shipping Timeline

• Processing Time: Once you place an order with us, it typically takes 1-2 business days for us to process and prepare your order for shipping.
• Delivery Time: After processing, your order will be delivered within 7-10 business days. Please note that this is an estimate and delivery times may vary depending on factors such as location and unforeseen circumstances.

2. Shipping Methods

We use reliable shipping partners to ensure your order reaches you safely and on time. You will be notified via email once your order has been shipped, and a tracking ID will be provided.

3. Tracking Your Order

After your order has been dispatched, you will receive a tracking ID via email. You can use this ID to track the status of your shipment on the shipping partner’s website. If you have any questions regarding your tracking information or shipment status, please feel free to contact our customer service team.

4. Shipping Charges

• Standard Shipping: We offer a standard shipping rate which is calculated based on the weight and dimensions of your order.
• Free Shipping: Orders over a certain amount may be eligible for free shipping. Details about the minimum order value for free shipping will be provided on our website or at checkout.

5. Delivery Locations

We currently deliver to addresses within Surat and the surrounding areas. Unfortunately, we do not offer international shipping at this time.

6. Order Issues

If you encounter any issues with your delivery, such as a damaged package, incorrect item, or missing shipment, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

7. Changes to Shipping Policy

Jay Mataji Kapad Kendra reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically.